Thank you for purchasing a product from ENGWE.COM! We are doing our best to optimise the process and try to deliver your parcel as soon as possible. Thank you for your patience and support.
Order processing times:
In Stock: Upon receiving your order confirmation email, we will begin processing your order within 2 business days, and your shipment will be dispatched on the third business day.
Pre-Sale: For pre-order items, please check the product page for specific shipping timelines.
Out of Stock: For out-of-stock items, please refer to the product page for detailed shipping information.
Shipping range:
| Product Type | Shipping Warehouse | Shipping Country | Est. Shipping Time | Transportation Methods & Shipping Cost |
| E-bike & E-Scooter | EU Warehouses | France | Poland 2~5 Business days Others 7~10 Business days |
DPD: FREE Shipping FEDEX: €50 |
| Spain | ||||
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| Denmark | ||||
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| Finland | ||||
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| Sweden | ||||
| Accessories | EU Warehouses | EU Region | 7~10 Business days | DPD & DHL: FREE |
| China | 7~15 Business days | CNE : FREE |
Track Your Order
a. Once your order has been dispatched from our warehouse, we will send an email to the email address you left when placing the order, with your tracking information.
b. If you do not receive this email or have any inquiries regarding shipping, please contact us at service@engwe.com.
c. You can check the status of your parcel according to your order prompting the logistics method according to the following URL.
d. If your package is shipped, it cannot be intercepted for free.
If you need to cancel the order, you will need to bear the shipping fee for the return package and the shelf operation fee.
| Transportation Methods | Search Website |
| DPD | https://www.dpd.com/tracking |
| GEODIS | https://espace-client.geodis.com/services/destinataires/#/fr/login |
| SEUR | https://www.seur.com/miseur/mis-envios |
| BRT | https://vas.brt.it/vas/sped_numspe_par.htm |
| FEDEX | https://www.fedex.com/en-us/home.html |
| DHL | https://www.dhl.de/en/privatkunden.html |
| CNE | https://www.cne.com/ |
For Order Cancellations:
Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the products and replacement products and/or refunds. If you would like to change the color or model* of your E-bike, you must do so prior to your order being shipped.
*Note: Changing an order to a different bike model prior to shipping may result in extra costs and delays. Once the order has shipped, it is no longer possible to change the color or model of the bike without incurring extra fees.
For Returns:
We are not responsible for any lost, stolen, or damaged items due to the actions or inactions of Fedex or any other parcel service.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms.
Parts shipping to the Customer:
When a part is shipped, it is the customer's responsibility to be aware of the package's location. Updates can be checked using the tracking number through the shipping company's website or calling the shipping company.
There may be occasions where the shipping company will only make one delivery attempt to the customer's delivery address. At which point, if the delivery attempt is failed, the package will be taken to a holding facility, which can be a variety of store locations (The holding facility's location can be checked using the tracking number). The package will remain at the holding facility for up to 10 days. If the customer fails to pick up the package, it will be returned to ENGWE.
If the package is returned, the customer will be required to pay for the shipping cost before the package can be re-sent. (Note: Customer must first notify ENGWE that the package is needing to be re-sent. ENGWE will then notify you of the shipping cost needed to be paid to resend the package).
In the event that a wrong part is ordered from ENGWE's website, and the package has been shipped out, the customer will be required to pay the original shipping cost (including cancellation fees from the shipping company), plus the new shipping cost for the correct part (Note: paying for the cost of the part is not needed, only shipping costs). Questions about the part's compatibility with your bike?
Please, contact us by email before ordering: service@engwe.com
Contact Us
Email:
service@engwe.com
Call:
English Support: +39 800776809 (9 AM - 6 PM (GMT+1), Monday - Friday)
French Support: +33 805980036 (9 AM - 6 PM (GMT+1), Monday - Friday)