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EU Data Act

This section explains the types of data that may be generated by ENGWE's connected e-bikes and related App services, and how EU users can access, export, authorize third parties to receive, or request deletion of relevant data.

  • ENGWE Data Notice for Connected Products and Related Services

    Learn about vehicle, riding, location, device status, after-sales service and other data categories, as well as the scope of availability.

  • ENGWE Data Access, Export, Sharing and Deletion Rules

    Learn about vehicle, riding, location, device status, after-sales service and other data categories, as well as the scope of availability.

How to manage your data

  • View directly within the App

    View accessible data on pages such as account, device, riding history, etc.

    01
  • Export / Delete within the App

    For supported data, use the existing App features to export or delete.

    02
  • Data that cannot be processed directly

    Submit access, export, sharing or deletion requests via the dedicated email.

    03
  • Third-party sharing

    Provide the third party's name, email, purpose and scope of data that needs to be shared.

    04
Dedicated contact email: service@engwe.com